Delivery & Returns - Black Friday

Black Friday starts 22nd November! 

15% Off everything - discount applied automatically at checkout. 

Kentucky Horsewear - Friday 29th to Monday 2nd December only.

Extended Christmas returns, return by 31st Jan 2025.

 

Dispatch Time

Order by 3pm, Monday to Friday, for same day dispatch.

We can usually dispatch up to 4.30pm, please call us if you would like to be sure. 

We aim to hold all of our products in stock. Those on backorder will be marked with an expected delivery period. Occasionally there will be an unexpected delay while we wait on our supplier, we will notify you as soon as possible of any changes. 

 

Delivery

Delivery is with a next working day service for most of the UK. We use DPD or Royal Mail 1st Class.

Orders under £40.00 - £3.50 - Royal Mail 1st Class Tracked

Orders over £40.00 – Free delivery

Royal Mail 1st Class Tracked - for orders under £80 and most orders delivering to Scottish Highlands, NI & Offshore. 

DPD Next Working Day - for all other orders. 

DPD Saturday Delivery - £6.00 

Offshore, NI and Scottish Highlands – no additional charge - Royal Mail 1st Class Tracked. High value orders may be sent with DPD on a two day service. Isolated locations may experience delivery delays. Saturday delivery not available.

If you require help with your delivery, please contact us.

 

Returns

Extended returns for Christmas: Orders purchased from Friday 22nd November onward must be returned by 31st January 2025. 

We hope you are happy with your purchase, but if you are not and wish to return and exchange for a different size or colour, or a refund, you must:

  • Notify us of your wish to return an item within 14 days of your receipt.
  • And return to us within 28 days of your receipt.

Please notify us by emailing sales@diclass.co.uk and be sure to include:

  • Your full name
  • Order number or invoice address postcode
  • Your reason for return (this helps us to improve our advice in the future). 
Return address: 
DiClass Ltd
Gardners Farm
Ardeley
Stevenage
Hertfordshire
SG2 7AR

 

Refunds will be processed within 7 working days of your return being received by DiClass.  

Your purchase must be returned to us in perfect condition, unused and in its original packaging.

You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty.

We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive at DiClass.

 

Faulty or Incorrect Items

On the very rare occasion that you have received an item which you believe to be faulty, or where we have made a mistake, please contact us within 14 days of your receipt.  

Please email sales@diclass.co.uk and be sure to include:

  • Your full name
  • Order number (or invoice address postcode)
  • A brief description of the fault or error
  • A photo of any faults or damage

We will be in touch as soon as possible.